Bank of Montreal (BMO) is integrating advanced artificial intelligence into its customer support operations to address credit card transaction inquiries.
The financial institution announced the deployment of AI Agent Assist, a specialized tool built for internal employee use. By leveraging agentic AI capabilities, the technology aims to reduce the time staff spend navigating complex internal databases while assisting clients through BMO’s Virtual Connect contact channels.
This initiative represents an ongoing effort within the financial sector to incorporate automation and artificial intelligence into everyday operational workflows, enhancing efficiency for service representatives handling customer accounts.