Healthcare provider Cardinal Health is advancing its enterprise technology strategy by integrating artificial intelligence agents into its human resources operations. Having maintained a long-standing relationship with enterprise cloud platform provider Workday since 2010, the organization is leveraging automated tools to manage high-volume administrative tasks, support frontline workers, and improve service delivery for personnel across the enterprise.
Transforming HR Operations and Payroll Processing
With a workforce that includes a significant portion of frontline employees and an annual intake of thousands of new hires, managing high-volume recruitment, payroll, and benefits requires robust administrative systems. Adam Zaller, Vice President of Global HR Services at the healthcare organization, notes that consolidating employee transactions within a unified platform ensures cleaner and more precise data management. Building on this foundation, the human resources division has deployed the Workday Payroll Agent to identify anomalies in pay data more efficiently, with subsequent versions slated for release to further optimize processing.
Additionally, the department is testing the Workday Self-Service Agent in a sandbox environment with plans for a full rollout. A substantial portion of routine human resources inquiries typically relates to time and pay tracking, as well as worker relocations. By deploying conversational tools that allow employees to resolve basic inquiries using natural language, the organization aims to eliminate a large volume of tier-one and tier-two administrative cases. This reduction allows human resources professionals to shift their focus toward complex employee needs that require personalized attention.
Developing Custom Solutions with Developer Agents
Beyond adopting pre-built artificial intelligence capabilities, the enterprise is actively creating proprietary solutions to address specific operational challenges. Utilizing the Workday Developer Agent and Workday Extend, the human resources team built a custom application known as Comp Agent to manage workers compensation adjustments. This customized approach enables the organization to streamline time-consuming workflows without undergoing disruptive overhauls of its core configuration.
- Implementation of automated payroll tools to detect data anomalies
- Testing of conversational self-service agents to address routine employee inquiries
- Deployment of developer agents to build customized compensation adjustment workflows
The long-term vision for the human resources division centers on providing every employee worldwide with seamless access to essential services through personal devices, covering the entire employee lifecycle from onboarding to off-boarding. Through collaboration with technical specialists and utilization of subscription support services, the organization continues to refine its technological capabilities and establish new operational standards for enterprise human resources management.